Refund policy

Refund & Return Policy

Last updated: September 1, 2026

At Zavely, we want you to be satisfied with your purchase.

If you are not completely satisfied with your order, please contact us so we can review your request.

Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must generally be:

- Unused and in its original condition

- In the original packaging, when applicable

- Free from damage caused by the customer

Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions.

How to Request a Return

To request a return, please contact us at:

support@zavelyeua.com

Please include your order number and a description of the reason for the return. Photos may be requested when necessary to evaluate the condition of the product.

Do not send products back before receiving return instructions from our customer service team.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

- Your order number

- A description of the issue

- Clear photographs or videos of the product, when requested

We will review the situation and determine the appropriate solution, which may include a replacement, refund, or other resolution.

Refunds

Once a return or refund request has been approved, the refund will generally be issued to the original payment method.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

Return Shipping

Unless the product is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.

Return shipping costs may also apply when a customer changes their mind or orders the wrong product.

Non-Returnable Items

Some products may not be eligible for return, including products that are:

- Personalized or customized

- Used or damaged after delivery

- Opened where health or hygiene considerations prevent resale

- Clearly identified as non-returnable at the time of purchase

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@zavelyeua.com

We will attempt to accommodate cancellation requests made before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

For questions regarding returns or refunds:

Email: support@zavelyeua.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM